CSR Supervisor Job at Bluecore Staffing LLC., Carrollton, TX

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  • Bluecore Staffing LLC.
  • Carrollton, TX

Job Description

Job Description

Job Description

The CSR Supervisor leads a small team of 1-5 customer service representatives, ensuring high-quality support and efficient operations within an e-commerce environment. Reporting to the Operations Manager, this role involves overseeing daily activities, driving performance improvements, and facilitating effective communication across the team. The position typically operates during regular day shifts and emphasizes bilingual support in English and Spanish.

 

Responsibilities

  • Supervise and coach a small customer service team to meet performance goals
  • Provide in-person coaching sessions and conduct regular team meetings
  • Monitor team and individual performance using CRM and performance software
  • Resolve escalated customer conflicts and maintain high-quality support standards
  • Develop and deliver training programs to improve skills and knowledge
  • Generate and analyze reports to inform process improvements
  • Ensure consistent communication within the team and with management
  • Support bilingual customer interactions in English and Spanish

 

Required Qualifications

  • 3+ years of experience in customer service management
  • High School Diploma or equivalent

 

Preferred Qualifications

  • Experience in customer service and team leadership
  • Strong conflict resolution and performance management skills
  • Excellent communication and coaching abilities
Company Description

Bluecore Staffing is a premier Dallas-Fort Worth staffing agency specializing in warehouse, distribution, production, fulfillment, clerical, and professional staffing solutions.

We are not a typical staffing agency. Our leadership team comes directly from warehouse, manufacturing, and operational backgrounds, giving us real-world industry experience and a hands-on understanding of what it takes to build successful teams.

At Bluecore, we move fast, communicate clearly, and take pride in delivering elite customer service to both our clients and employees. We partner with some of the top operations across DFW and are continuously growing.

Whether you are looking for your next opportunity or building a long-term career, Bluecore offers a professional, energetic, and team-driven environment with room for advancement.

Warehouse | Distribution | Production | Fulfillment | Clerical | Professional

Company Description

Bluecore Staffing is a premier Dallas-Fort Worth staffing agency specializing in warehouse, distribution, production, fulfillment, clerical, and professional staffing solutions.\r\n\r\nWe are not a typical staffing agency. Our leadership team comes directly from warehouse, manufacturing, and operational backgrounds, giving us real-world industry experience and a hands-on understanding of what it takes to build successful teams.\r\n\r\nAt Bluecore, we move fast, communicate clearly, and take pride in delivering elite customer service to both our clients and employees. We partner with some of the top operations across DFW and are continuously growing.\r\n\r\nWhether you are looking for your next opportunity or building a long-term career, Bluecore offers a professional, energetic, and team-driven environment with room for advancement.\r\n\r\nWarehouse | Distribution | Production | Fulfillment | Clerical | Professional

Job Tags

Day shift

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